Refund policy

At Gamanchi’s, we are committed to your satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Returns

  • Eligibility: Due to the personal and hygienic nature of our soaps, returns are only accepted if you receive a product that is damaged, defective, or incorrect.

  • Timeframe: You must notify us within [1-2] days of receiving your order to be eligible for a return.

  • Condition: Returned items must be unused, unopened, and in their original packaging.

  • Process:

    • Contact us at [gamanchis.soap@gmail.com] with your order number, a description of the issue, and clear photos of the product.

    • Our team will review your request and provide instructions for returning the item if eligible.

  • Return Shipping:

    • If the return is approved due to damage, defect, or incorrect product, we will cover the return shipping costs.

    • For any other reason, returns are not accepted.

Refunds

  • Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing: Approved refunds will be processed to your original payment method within [5-10] business days.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at shopifywebdev08@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at shopifywebdev08@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at shopifywebdev08@gmail.com.

  • Non-Refundable Items:

    • Used or opened soaps

    • Gift cards

    • Sale or promotional items (unless defective)

  • Partial Refunds: In some cases, only partial refunds are granted (e.g., for items not in original condition or missing parts not due to our error).

Order Cancellations

  • Orders can be cancelled before shipment. Please contact us immediately if you wish to cancel your order.

  • If your order has already shipped, it cannot be cancelled.

Exchanges

  • We do not offer direct exchanges. If you received a defective or incorrect product, please follow the return process above. You may place a new order for the correct item.

Contact Us

For any questions or to initiate a return, please contact:
Email: [gamanchis.soap@gmail.com]
Phone: [+917609018771]